Store Policies

Bettagenetic offers the following Returns Policy:

" We shipment to world wide by legally. Easy and comfortable.Detail of shipment
  instruction and total cost of shipment please educate with transhipper in your
  area or contact to me before ."

Transhipper USA : 

-Julie Tran (Clovis, CA)
Flowerhornsfrombeyond@yahoo.com Phone : (916) 719-1519

-Linda Olson (Thornton, CO)
linda_9555@msn.com Home. : (303) 404-9152 Mobile : (720) 999-1261

-Jeff Wilson ( Seattle, WA )
jeff_wilson46@yahoo.com Phone : 1-425-280-2574

-Jennifer L Viveiros ( Atlanta, GA )
hopdiggity@bellsouth.net Phone : (770) 342-9673

-Pegasus ( Miami, FL )
mmcastle@bellsouth.net Phone : (305) 778-8006

Transhipper AUSTRALIA :

-Jodi-Lea Matheson
fishchick@internode.on.net Phone : (61) 41970-9410

Transhipper CANADA :

-Hung Thanh Pham Niagara Falls
phosecondbowl@cogeco.ca Phone : 1-905-321-7083

Transhipper GERMANY & EUROPE :

-Joachim Menz at Nuremberg
eivi_99@yahoo.de Phone : 0049-163-8446077

Transhipper Singapore :

-Shirley lim - Yun feng pte ltd.
yunfeng_pteltd@hotmail.com Phone : (65) 96818529 

Transhipper Phillipines :

-Kyle Guatno
lykuzz@yahoo.com Phone : 63927-941-0969 


SHIPMENT INSTRUCTION For New Buyer !!!
The explanation by my USA transhipper (Linda)

I am Linda Olson, Seller's import agent and transhipper.A little explanation might me helpful.We combine orders and ship every 2 weeks because by law live animals must be shipped through a licensed import agent,clear US Customs and must be inspected by the US. Dept. of Fish & Wildlife. All this must happen at a major airport and costs quite a bit of money. I take care of all the legalities and ship them on to you.We can keep costs down by combining orders and spreading those costs around over more fish.

- You will need to pay seller in Thailand the price of each fish + $5 per fish to cover his export expenses and shipping costs from Bangkok to Denver.
- All Fish will be securely double-bagged and packed in an insulated box, and will be shipped only by next day service. This will be the customer's choice of Express Mail for ZIP codes where they offer next day service, DHL next day which we can offer for just $5 more than the Express Mail rate for most ZIP codes, or Federal Express Next day service.

Import fees are .60 per fish
handling for all bettas is $2 per fish
the insullated shiping box is $5
Delivery rates will differ depending on which service is used, but will
range from $20 up

I hope this helps. If you have any more questions, please contact me any time. (Phone number:(303) 404-9152 Email:linda_9555@msn.com)
Linda Olson
Denver, Colorado
USA


Regarding DOA

If your fish arrive to transhipper dead, it's an automatic DOA and seller would replace your fish. You'll have to pay import for both dead and replacement fish, as well as box and shipping of replacment fish, when we mail you your replacement.

For casualties that occur during reshipping to your home, we work with Thai sellers to honour DOA (dead on arrival) policy only if all the following criteria are met:
a) the fish was shipped by an overnight service
B) you signed for the package on the first delivery attempt
c) you provided us with clear picture proof of dead fish in unopened bag within 24 hours of receiving the package (according to tracking)
DOA fish will be replaced by seller at no cost.

Unclaimed fish 

If your fish is still with transhipper after the first 5 days of the fish arriving, DOA policy will be void, and we will not guarantee the health or condition of the fish from this point forward. In addition, you will be charged $1/day boarding fee for your betta until it is reshipped, picked up, or surrendered.

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